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Next Steps:
Case Study:
Desk Tracker in a
University Library System
How do top academic research libraries use Desk Tracker to manage public services?
This recent case study outlines one ARL library's move from a paper-based "tick sheet" statistics system to the Desk Tracker service, and the resulting benefits. The case study is available at the following URL:
View the case study.
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Desk Tracker lets library staff record activity and events simply and reliably. The friendly interface* allows for fast, one-click entries, with the flexibility to collect detailed data and follow-up information. Each service point or branch in your system can maintain a unique, customized Desk Tracker environment, with data-entry forms that suit your library.
* Follow the links to various points in the Product Tour.
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Collect data as fast as with the old paper "ticksheets," and analyze it instantly, in real-time. View hourly and daily trends, run knowledge-base-style text searches, or export the data to your favorite statistical analysis software. Desk Tracker presents stats in graphical, print-friendly reports that can be filtered to show every angle of your public service picture.
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Desk Tracker is a web-based service - there's nothing for you to install or maintain. Just open a browser, sign in, and go. Training, support, and form customization are all included with a Desk Tracker subscription (you can always customize the system yourself). In fact, you may spend less on Desk Tracker than you do maintaining your old paper system or home-grown application.
Take the next step and get a quote or free trial account. We can also arrange web presentations for you and your staff. Have a specific question? Please contact us for assistance.
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